Managed IT
Managed IT Support Sydney
AA Network Technologies is a Sydney-based managed IT support provider looking after small and mid-sized businesses across Sydney CBD, Parramatta and wider NSW. We give you a single accountable team for your day-to-day IT - helpdesk, user support, monitoring, patching, Microsoft 365, security and hardware - so you stop chasing multiple vendors and get consistent, plain-English help when something goes wrong. Our clients are typically professional services firms with 10 to 150 staff who want less downtime, faster response times and a partner who understands their business, not just their tickets.
What we do
Our approach to managed it support
- Helpdesk staffed by real people who already know your setup
- Proactive monitoring of servers, endpoints, backups and cloud services
- User onboarding, offboarding and access management done properly
- Patch management, Windows updates and driver hygiene
- Vendor management with Microsoft, ISPs and line-of-business suppliers
- Monthly reporting and quarterly account reviews
Who it's for
Businesses we help
- Businesses tired of being passed around by a large, faceless MSP
- Firms without an internal IT team who need a full-service partner
- Companies with in-house IT who want overflow, after-hours or specialist support
- 10 to 150 staff, typically professional services
What's included
Everything in our managed it support service
Common problems we solve
If any of these sound familiar
Why AA Network Technologies
Local, accountable, plain-English
Service areas
Managed IT Support across Sydney
We deliver managed it support to businesses across Sydney CBD, Parramatta and wider NSW from our two local offices. Most work is delivered remotely with on-site support whenever the job needs it.
Frequently asked questions
About managed it support
What is managed IT support?
Managed IT support is a subscription arrangement where a provider looks after your day-to-day technology - helpdesk, monitoring, security, updates and vendor management - for a fixed monthly fee. Instead of paying by the hour when things break, you get proactive care that prevents most issues from happening in the first place.
How much does managed IT support cost in Sydney?
Most small and mid-sized businesses in Sydney pay between $95 and $180 per user per month for a full managed service, depending on scope, security requirements and how much on-site support is included. We give you a fixed, itemised quote after a Free IT Health Check so there are no surprises.
Do you provide on-site IT support in Sydney CBD and Parramatta?
Yes. We're based at Suite 1406, 447 Kent Street, Sydney NSW 2000 and 9 Hassall Street, Parramatta 2150 NSW, so on-site visits are quick. Most issues are resolved remotely, but when we need to be there in person we're usually with you the same day.
How quickly do you respond to support tickets?
Urgent issues are picked up within 15 minutes during business hours. Standard requests are usually resolved the same business day. Every ticket is triaged by a real person, not an automated queue.
Can you take over from our existing IT provider?
Yes, and we do this often. We handle the full handover - documenting your environment, moving admin credentials, transferring domain and Microsoft 365 ownership, and briefing your team so nothing gets missed.
Do we have to sign a long contract?
No. We work on rolling month-to-month agreements. If we're not delivering, you shouldn't be locked in.
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