Privacy Policy

AA Network Technologies Pty Ltd ("AA Network", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, engage our services, or otherwise interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of information:

• Contact details such as name, email address, phone number, company and role.
• Enquiry content you submit through forms, email or phone.
• Account and project information necessary to deliver our services.
• Technical data including IP address, browser type, device information and usage analytics.
• Cookies and similar tracking technologies (see section 6).

2. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes or consultations.
• Deliver, manage and support the services you've engaged us for.
• Send service updates, invoices and operational communications.
• Improve our website, services and customer experience.
• Comply with our legal and regulatory obligations.

3. Disclosure of information

We do not sell your personal information. We may disclose information to trusted third parties who help us run our business, such as cloud hosting providers, software vendors, professional advisers, and payment processors. These parties are bound to handle your information in line with our instructions and applicable privacy laws. We may also disclose information when required by law.

4. Data storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored on secured servers, with access restricted to authorised personnel. Despite our efforts, no internet transmission is completely secure.

5. Overseas transfers

Some of our service providers are located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure recipients handle it consistently with the APPs.

6. Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, and understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.

7. Your rights

You may request access to, or correction of, the personal information we hold about you. You may also make a privacy complaint. We will respond within a reasonable timeframe. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Retention

We retain personal information only for as long as needed to provide our services and meet legal, accounting or reporting obligations.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.

10. Contact us

For privacy questions or requests, contact us at info@aanetwork.com.au or call +61 2 8094 1295.