A growing library of work — written in plain English, with the problem, the solution, and the measurable outcome on the table.
Each case study below follows the same plain-English structure: the problem, what we did, the measurable outcome, and the services involved.
A 45-staff legal firm was juggling three IT vendors, with critical tickets averaging 3-day response times. Outages were frequent, M365 was poorly configured, and the partners had lost confidence in IT entirely.
Consolidated to AA Network managed IT over a 30-day onboarding. Rebuilt M365 tenant with Essential 8 alignment. Deployed Intune for device management. Documented every system. Established named primary engineer and quarterly business reviews.
Sub-15-minute critical response time. 40% reduction in IT incidents over six months. Single monthly invoice replacing three vendor relationships. Partners now use IT as a strategic asset, not a recurring frustration.
"For the first time in five years, IT isn’t a recurring agenda item at our partners’ meetings. It just works."
— Managing Partner, Sydney legal firm
A national construction firm won a major government infrastructure contract and needed to onboard 120 new site managers and engineers in 90 days. Their internal IT team had capacity for half of that.
Embedded two AA Network Level 2 engineers for six months under their internal IT manager. Built a repeatable site-manager onboarding playbook with documented checklists. Provisioned 120 devices, accounts, and access policies on schedule.
120 new starters onboarded with zero access delays. The onboarding playbook now runs entirely in-house — they kept the process, returned the resources. Internal IT team capacity preserved for the next major project.
"They gave us capacity when we needed it, then handed us a permanent capability we kept. Best possible outcome from a resourcing engagement."
— IT Manager, national construction firm
A Sydney-based NFP had completed an M365 migration nine months earlier with another vendor. Adoption was effectively zero — staff still emailed documents, used personal Dropbox, and avoided Teams entirely.
Reset the M365 environment around three core workflows the team actually used. Ran six one-hour training sessions tailored to roles, not features. Set up "office hours" for the first month. Tracked adoption metrics weekly.
Active M365 usage went from 12% to 84% of staff within 60 days. Dropbox shadow IT eliminated. Document collaboration time reduced from "day-long email threads" to real-time. ROI on the original M365 investment finally realised.
"Other people had given us licences. AA Network gave us adoption — which is what we actually paid for."
— Operations Director, Sydney NFP
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